The Check-in Manager is a straightforward tool designed to make your box office more efficient and check-in more effective. Quickly find guests using their name or transaction number, check in an entire party or a single ticket, monitor your event’s real-time check-in progress, and correct accidental check-ins, all from one place.
Please note: The Check-in Manager requires a signed-in CUR8 user account.
Need someone without a CUR8 login to scan tickets? Use the Scanning Check-in System instead. The Check-in Manager is designed for signed-in users managing check-ins directly within CUR8.
Where is the Check-in Manager?
- From your project, select the Project Poster.
- Go to the Projects window.
- Scroll down to Analytics and Check-in Manager.
- In the gray header, select Check-in Manager.
The Check-in Manager will open with the most recent available event date selected.
How to Use the Check-in Manager
1/ Search for a Guest or Ticket
Need to find someone quickly? Use the search field to search by:
- Transaction number
- Ticket number
- Seat
- Name
2/ Select Your Event Date
Use the Select Event Date dropdown to choose the event you are checking guests into.
The dropdown only includes event dates that have already occurred or the current event date. Future event dates will not appear.
Important: Always make sure you have selected the correct event date before checking anyone in.
3/ Check Guests In
The Check-in Manager gives you two simple views:
- Not Checked-In
- Checked-In
Check In an Entire Transaction
The Not Checked-In view shows tickets and transactions that have not yet been checked in.
If everyone in an order arrives together, you can check in the entire transaction at once.
- Find the transaction.
- Select Check-in Transaction.
- A green confirmation message will appear confirming that the transaction has been checked in.
Checking in the transaction checks in all tickets in that order for the selected event date.
Check In Individual Tickets
Sometimes guests from the same order arrive separately. You can check them in individually without checking in the rest of the order.
- Find the transaction.
- Find the ticket you want to check in.
- Select Check-in Ticket.
- A green confirmation message will confirm that the ticket has been checked in.
You can continue checking in individual tickets as guests arrive.
4/ Monitor Check-in Status
As guests are checked in, the Check-in Status chart on the left automatically updates to show your progress.
Once every available ticket for the selected event date has been checked in, the status will show 100% of tickets checked in, along with a message confirming that all available tickets for the event date have been checked in.
This gives box office and event staff a quick view of how check-in is progressing.
5/ Review Checked-In Guests
Select Checked-In at the top of the Check-in Manager to review transactions and tickets that have been checked in.
You can view transactions by:
- Transaction ID
- Transaction Name
Expand a transaction to see the individual tickets associated with that order and which tickets have been checked in.
Need to Correct a Check-In?
If a ticket was checked in accidentally, you can reverse the check-in using Checkout This Ticket.
- Find the ticket in the Checked-In view.
- Select Checkout This Ticket.
The ticket will no longer be marked as checked in and can be checked in again when the guest arrives.
Remember: The Check-in Manager is date-specific. Always confirm that you are working on the correct event date before checking in tickets.
Who Can Use the Check-in Manager?
The Check-in Manager is available to:
- Admins
- Ticketing Managers assigned to the event
- Box Office Sales users assigned to the event