Access practice RTMP streaming credentials and event-specific RTMP credentials all in one convenient location. You can also preview your live stream directly from the same page where you select your RTMP credentials.
What is the difference between Practice RTMP Credentials and Event-date-specific RTMP Credentials?
- Practice credentials are for just that - practice. These are provided to test your local equipment setup, software, and internet speed before the first event date. We highly recommend doing this the days before your event.
- Event-Date credentials will display your livestream to the attendees who purchase a ticket for that date/time.
Where do I find the Practice RTMP Credentials?
- From your Project Landing Page, select the live stream's project poster.
- Scroll down past the calendar to find your live stream credentials.
- In the left column, look for Practice Preview and Credentials at the top of the dates (highlighted in blue).
- On the right, above the preview player, click "Get Practice Live Stream RTMP Credentials".
- After selecting "Get Practice Live Stream RTMP Credentials", a pop-up will appear with the required information.
- Copy both the URL and Stream Key from the pop-up.
- Enter this information into your streaming or broadcast software.
Why are the RTMP credentials grayed out?
If your RTMP credentials are grayed out, this indicates we need a W9 from your organization. Why does CUR8 need a W9 and where should I submit it?
How long can I use my practice credentials?
You can stream to the practice credentials for up to 4 hours continuously. If you stop your practice stream, you can use the same RTMP credentials to resume streaming without resetting them.
Where are my Live Stream RTMP Credentials?
- From your Project Landing Page, select the live stream's project poster.
- Scroll down past the calendar to find your live stream credentials.
- In the left menu, select the correct date under Practice Credentials (the date at the top).
- Click the "Get Live Stream RTMP Credentials" button.
- A pop-up will appear with the URL and Stream Key.
- Enter this information into your streaming or broadcast software.
- Live streaming credentials are available up to 90 minutes before the scheduled event start time.
How long do I have to Live Stream for a Event Specific Date?
- You can stream into this key for up to 4 hours.*
- Please note that while your streaming credentials are available 90 minutes before your event, attendees can begin viewing your live stream up to 60 minutes before the scheduled start time. Many organizations go live 15-20 minutes early to give attendees time to troubleshoot their access.
*If your event is longer than 4 hours, please contact us at least 24 hours before your event start time.
How can I view my Live Stream when I'm broadcasting live?
On your project's landing page, you can view the preview stream player in the same place where the RTMP credentials are located.
- When not streaming, you'll see a note that says "This event hasn't started yet."
- Make sure you're viewing the preview player for the correct date.
CUR8 Tip: We strongly recommend monitoring your live stream event through the box office live stream player for the entire event. This ensures you see exactly what your attendees are viewing and hearing, as the local feed on your streaming device may differ from the broadcast.
To avoid technical issues, use a different device to preview your stream than the one used for streaming.