Complimentary tickets (or $0 Face Value Tickets) allow you to issue free tickets to your attendees. To issue complimentary tickets, you must first make sure that you have created a complimentary ticket price within your project.
Create a Complimentary Ticket Price
- Hover over your project poster
- Select the Project Menu, which is the three lines at the bottom left corner
- Select ‘Edit (project name)’ from the dropdown.
- Once on the edit page, scroll down to your pricing section and add a $0 Complimentary price.
Set New Price to Box Office Only
As with all pricing for your project, please select either the Global Custom Pricing Change button below the pricing section, or the Customize Pricing button for each individual performance to set availability.
- To make sure attendees cannot access this complimentary price, please set the price to Box Office Only and save your changes.
- Once you've confirmed your price visibility, choose Save and Close
- Make sure to select Save and Publish to store your new ticket price and it's visibility.
Now, you’re ready to issue complimentary tickets.
- Hover over your project poster
- Choose Buy Tickets button
- Select the specific date for comp tickets.
- Select the seats you want to issue from the seating chart.
- Select the $0 Price from the pop-up
- Choose Checkout
- Select Cash from the Payment Method dropdown list.
- Enter your attendee’s email and phone number to automatically email or text your attendee their order confirmation and tickets.
- Select Checkout once all information has been entered.
- If you also enter your attendee’s information into the Ticket Sharing area after the purchase process, they will receive a reminder with their ticket the day before the event.
How much do complimentary tickets cost my organization?
For Live, In-Person Projects - $0 Face Value tickets are always free to your organization.
For Streaming Projects - $0 Face Value tickets incur only the $1.50 per ticket streaming fee (always paid by the organization).