CUR8 offers several different approaches to complimentary tickets, depending on your organization's specific situation and needs. You can use just one method for processing complimentary tickets or a combination of options—whatever works for your organization and projects.
Four Ways to Process Complimentary Tickets with CUR8
- Multi Code - Coupon
- Traditional Complimentary Ticket(s)
- Bulk Ticket - Paper Distribution (manual)
- Using a FlexPass
Complimentary Ticket Solution Comparison
| Feature | Traditional Comp | Bulk Paper | FlexPass | Multi-Code Coupon |
|---|---|---|---|---|
| Best for Small Quantities | Yes | ○ | ○ | Yes |
| Best for Large Quantities | ○ | Yes | Yes | Yes |
| Fixed Date/Time | Yes | Yes | Yes | Yes |
| Flexible Date Selection | ○ | ○ | Yes | Yes |
| Recipient Self-Redemption | ○ | ○ | Yes | Yes |
| Staff Processes Tickets | Yes | Yes | Optional | Optional |
| Manual Distribution | Yes | Yes | ○ | Yes |
| Email/SMS Delivery | Yes | ○ | Yes | ○ |
| Recipient Contact Info Required | Sometimes | ○ | Yes | No |
| Tracks Tickets by Recipient | Yes | ○ | Yes | Yes |
| Single Bulk Transaction | ○ | Yes | ○ | Yes |
○ = Not Ideal / Not Available
Learn More About Complimentary Ticket Methods
Below are short descriptions of the four options, their recommended uses, and their benefits and possible drawbacks.
1) Multi-Code Coupon
Overview
- Create a Multi-code Coupon
- Set Dollar or Percentage Off to equal the total value of the offered complimentary tickets.
Use Case Considerations
- You have a large number of complimentary tickets to be shared.
- Allow attendees flexibility on what date/time the complimentary coupon codes are redeemed.
- You would like complimentary tickets to be represented by a discount
Additional Considerations:
- Distribution:
- Individual coupon codes need to be distributed.
- Individual contact info is not needed for multi-code coupons.
- Ticket Search: It is easy to search for and release existing complimentary tickets as they have the recipient’s name attached.
- Processing:
- The complimentary ticket recipients process their own complimentary tickets.
- Comps are offered as a dollar amount or a percentage off, allowing attendees to upgrade their ticket selection if applicable.
CUR8 Fees: Coupons that are created to be 100% off a ticket or order, bringing the cart to $0, will not incur fees.
2) Traditional Complimentary Ticket(s)
Overview
- You create a $0 pricing option only available to admins, ticketing managers, and box office staff.
- Each complimentary ticket is processed as a separate transaction for each recipient.
- Creating a traditional complimentary ticket available only to admins, ticketing managers, and box office staff.
Key Considerations:
- When a small number of complimentary tickets are distributed.
- When comps are needed for specific dates and times.
Additional Considerations:
- Distribution
- A recipient's email or phone number is required to distribute tickets electronically.
- If tickets are delivered by paper/hand, the recipient's contact information is not required.
- Ticket Search: It is easy to find and release existing complimentary tickets, as they have the recipient’s name attached.
- Processing: Admins need to process each order individually
3) Bulk Ticket - Paper Distribution (manual)
Overview
- Create a $0 pricing option on your project.
- It's available only to admins, ticketing managers, and box office staff.
- Process one transaction with all needed complimentary tickets (multiple tickets), and distribute by paper.
Key Considerations:
- You have a large number of complimentary tickets to be shared.
- Complimentary tickets are for a specific date/time.
- You can print and distribute paper tickets manually.
Additional Considerations:
- Distribution:
- Once processed/printed, tickets must be distributed by hand/manually.
- Individual contact info is not needed for bulk ticket orders.
- Ticket Search:
- Tickets are not assigned to specific individuals.
- All tickets are assigned to the Box Office.
- To release a single ticket, you'll need to find the bulk ticket order, then locate the specific ticket you want to release in that order.
- Processing: Complete a single order with multiple tickets and manually distribute them.
4) FlexPass
Overview
- Create a FlexPass Project, used only by the Box Office
- Assign specific projects that will be eligible for that Flexpass.
- Process one large FlexPass purchase and distribute to recipients using Ticket Distribution.
- This allows recipients to use their 12-digit alphanumeric FlexPass code to redeem their own complimentary tickets at checkout.
- It allows your attendees to choose the date/times they prefer within the set parameters of your FlexPass.
Key Considerations:
- You have a large number of complimentary tickets to be shared.
Recipients can choose which project, date, and time to redeem their complimentary tickets, offering flexibility within the FlexPass parameters.
- By allowing recipients to handle processing their complimentary tickets, you can free up box office staff to focus on providing better customer service.
Additional Considerations:
- Distribution:
- A recipient's email or phone number is required.
- Each complimentary ticket is created and sent as a separate transaction for each recipient.
- Ticket Search: It is easy to search for and release existing complimentary tickets as they have the recipient’s name attached.
- Processing:
- The complimentary ticket recipients process their own complimentary tickets.
- You can see when the recipients have redeemed their complimentary tickets.