Understanding Conflict Management

  1. CUR8
  2. Scheduling
  3. Scheduling
Erika
Erika
  • Updated

What Are Conflicts?

Conflicts are times when a participant is unavailable. There are two types of conflicts:

  1. Personal Conflicts – entered by participants themselves, such as appointments, travel, or other commitments.
  2. Event Conflicts – This is an event that overlaps with another scheduled event. CUR8 automatically identifies it as a conflict when a participant is already booked for a Calendar Event.

All conflicts serve the same purpose: to help admins plan around participant availability. Each conflict must be created independently; there are no recurring conflicts.

 

Who Can See Personal Conflicts?

  • Participants can only see the conflicts they themselves have entered.

  • Admins can view all personal conflicts by going to Schedule and toggling personal conflicts ON. The conflicts toggle is at the center of the Schedule. Conflicts display on the calendar in orange.

Screenshot 2025-10-14 at 3.17.39 PM.png

 

How Conflicts Work when Creating a New Calendar Item

When scheduling a new Calendar Event, you can add People to the event. If a CUR8 user assigned to the event has an overlapping conflict (personal or general), their name line will turn orange, and a calendar icon with an X will appear next to it.

If a person has a conflict, it will be displayed automatically. You don't need to worry about turning anything on or activating anything.

 

Screenshot 2025-10-14 at 3.40.51 PM.png

This conflict color and conflict icon warn the admin, but do not prevent booking over top of a conflict. Events can still be scheduled over a conflict if necessary. Conflicts can be entered before or after an event is scheduled.

 

Who can edit/delete Personal Conflicts?

  • Conflicts can be edited or deleted by the person who created them.
  • Admins can add conflicts on behalf of participants, if needed; however, we highly recommend having participants enter their own conflicts. This will save you time and allow them to modify their conflicts later, if required.

 

Best Practices for Conflict Management

  • Encourage participants to enter personal conflicts as early as possible.
  • Admins should review conflicts when scheduling events to minimize overlapping commitments.